How to Forward Inbound Calls to a Cell Phone

If, for some reason, calls are not coming through, you can forward calls to one of your cell phones.

Navigate to Admin > Call Center > Incoming Call Steps

1. Click Admin
2. Select Call Center
3. Select Incoming Call Steps

Add a New Step

If you have already created a Forwarding to Cell step, it will not need to be created again. Skip ahead to the Next Step.

1. Click Add New Step
2. Enter the Name of the Step. You can name it, "Forward To Cell", or some other descriptive name.
3. Select "Dial a number" from the drop-down menu.
4. Enter the Phone Number that you want Incoming Calls to forward to. Use a standard phone number format, such as ###-###-####.
5. Click Save

Change the Default Step

After creating the New Step for Forwarding, select the newly created step (the one you just created in the previous step) from the Default Step drop-down.

Now Incoming Calls should forward to the number you entered.

Revert to Original State

After Inbound Calls have been fixed at Corporate, you can revert the Call Center so that Inbound Calls do not forward to your cell phone, but follow the normal process again.

Simply select the "Main Menu" option from the Default Step drop down, as shown below. Note that the name may be different for your franchise; just change it to what it was before you forwarded Inbound Calls to your Cell Phone.