Afterpay: How Customers Can Pay an Invoice in Installments

Overview

Afterpay is a "buy now, pay later" (BNPL) service that offers customers the flexibility to pay for their services in four interest-free installments over six weeks. This guide outlines the system requirements for offering Afterpay and details the payment process for the customer.

When a customer pays with Afterpay, Zerorez receives the full invoice amount upfront. Afterpay then manages the collection of installments directly from the customer.

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System Requirements & Availability

It is critical to understand where and how Afterpay can be offered. Please note the following requirements:

• Square Integration Required: Afterpay is exclusively available for locations that use Square for payment processing.
• Customer Invoice Link Only: The option to pay with Afterpay is only available to customers through the secure user invoice link.
• Not Available for Staff Processing: Afterpay cannot be used as a payment method by technicians in the field on their mobile devices or by Customer Service Representatives (CSRs) within the desktop application.

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The Customer Payment Process

Here is the typical step-by-step payment flow for a customer using Afterpay through their invoice link:

1. Select Payment Method: After the customer selects Credit/Debit card as a payment method, while they are on the secure invoice payment page, the customer selects Afterpay as their payment option.
   
2. Redirect for Approval: The customer is redirected to the Afterpay website. Here, they will either log into their existing Afterpay account or create a new one.
   
3. Instant Approval: Afterpay provides an instant approval decision.
4. Review Payment Schedule: Once approved, the customer is presented with a clear breakdown of their payment schedule—four equal, interest-free installments. The first installment is due at the time of purchase.
   
5. Complete the Purchase: The customer confirms the payment schedule to finalize the transaction. The purchase is now complete, and the Zerorez invoice is marked as paid in full.
6. Subsequent Payments: Afterpay automatically charges the customer's linked debit or credit card for the three remaining installments every two weeks. Afterpay also sends payment reminders to the customer before each due date.