What do I do if I accidentally collected a tax on an invoice and it synced over to QBO?

1. Reopen the invoice in Zr Ware™
2. From Client History > Actions > Edit Invoice, note which invoices were upsold by a technician and which ones were not
3. For any services that need to be corrected, ensure you delete the taxable services and add the equivalent non-taxable services. For services that were NOT upsold by the technician, make these changes from the Edit Booking Screen in the main desktop application. Any services that are Add-On (colored white) can be updated from the Edit Invoice screen.
4. Add an Accounting Adjustment item to reflect that tax was collected
5. From Admin > Finance, you may optionally refund the customer for the dollar amount of tax that was collected.