Quickbooks Errors & Sync

This is where you can do a manual sync of your Zr Ware™ data to Quickbooks.  You also can see any errors that occur during the sync.

Syncing

To begin the manual sync, click the Sync button.  

Once you click the Sync button, a green box will appear that says "Starting Sync".  Once this box appears, please do NOT hit the sync button again.  

Once the green "Starting Sync" button disappears, click the refresh button and this will update the status to syncing.  The sync will take several minutes.  You will know that the sync has completed when you hit the refresh button and the status returns to "Not Syncing".


Errors

If there are errors with the sync, they will appear so you can fix the necessary information.  Most errors you should be able to fix on your own, but if you need assistance, please feel free to reach out to support.  

The most common errors are the ones pictured above.  

The first error states that there is no invoice for the payment.  This usually indicates that the job has not been closed in Zr Ware™ and so there is no invoice in Quickbooks.  By closing the invoice, both the invoice and payment will sync.

The second error states that the email address does not conform to the syntax rules.  If you notice, the email address is missing the .com.  By fixing the email in the client record, it will allow the client to sync.

If you have fixed the issue on Quickbooks side and you just need the error removed and Zr Ware to stop trying to sync over the invoice, click on the trash can icon next to the error. 

You can find additional help with errors on this article: Common Quickbook Errors Article