Article Index
Configuring Tip Settings
Located on the Invoice settings page is the ability to configure tip options for your customers.
To set up or modify your tip options:
Locate the tips toggle to turn the tipping feature on or off.
When toggled on, three input boxes will be editable. Use these boxes to input the percentage amounts you want to display as tip options for the customer.
Important: Each tip option must be greater than zero and entered in ascending order (Option 1 < Option 2 < Option 3).
Be sure to click SAVE when you have finished adjusting your settings.
Managing Invoice Footers
Zr Ware allows you to customize invoice footers for each client type, ensuring your messages are tailored and relevant. Optimizing your invoice footers in Zr Ware is an excellent way to enhance customer communication and streamline your accounts receivable processes. This guide will walk you through managing these footers and provide insights into crafting effective messages for different client types.
To edit your invoice footers:
- Navigate to the Admin section in the top menu.
- Select Invoice from the side menu.
- Locate and click to edit the footer for the desired client type.
For bases in the UK, an additional option is available to input a VAT number, which will then appear on the invoice.
The footer message you set will appear on all invoices generated for that specific client type.
Crafting Effective Invoice Footer Messages
Every customer touchpoint, including invoice footers, is an opportunity to communicate important information. These messages should vary based on whether they are addressed to Residential Customers or Commercial Customers, particularly concerning payment terms.
While the invoice footer might seem like a small detail, it's valuable real estate for both marketing and communication. There's no single "right" or "wrong" message, but strategic use can significantly impact your operations. For instance, including collection or payment terms in Commercial Invoice Footers can be highly beneficial for accounts receivable, whereas it's often unnecessary and potentially confusing for residential customers, who typically pay at the time of service.
Historically, Zr Ware offered only one footer message for all invoices. However, thanks to ongoing advancements, you can now implement two distinct footer messages: one for Residential Services and another for Commercial Accounts.
Below are examples from other bases to inspire your own footer messages:
| Example | Residential Footer Examples |
| 1 | It was our pleasure serving you today. To ensure you have the best possible experience please call us immediately, prior to filling out your survey, if for any reason we failed to meet your expectations. You are covered under our 30 day Satisfaction guarantee. We value any and all feedback! |
| 2 | It was our privilege and pleasure serving you today! Please call us immediately if for any reason we failed to meet your expectations. Payment is expected at time of service. Please mail payments to: base address here. We look forward to the opportunity to serve you again! |
| 3 | We want your cleaning experience to be the best you have ever had. We guarantee 100% satisfaction with all work performed and a promise to return to resolve any problems with workmanship quality within 30 days of original service. All product purchases come with a 15 day money back guarantee; no returns after 15 days of purchase. Please call our office at base phone # here if we can further assist you. Unpaid invoices are NET 15 when approved by Zerorez; late invoices will incur a 1.5% interest fee per month or 18% per year. Returned checks will incur a $30 Service Charge. |
| Example | Commercial Footer Examples |
| 1 | It was our pleasure serving you today. To ensure you have the best possible experience, please call us immediately within ten days of your service, if for any reason we failed to meet your expectations. We value any and all feedback! Accounts that are past due are subject to an interest fee of 1.5% per month. Collection and/or attorney fees are the responsibility of the customer/debtor. |
| 2 | It was our pleasure serving you today! If you have any questions or concerns, call us at base phone # here or if you don't want to wait on hold - text us at base text #. Accounts past due are subject to an Interest Fee of 1.5% per month. Collection and/or attorney fees are the responsibility of the customer/debtor. |
| 3 | Our goal is to ensure that you have the best experience possible. If for any reason we failed to meet your expectations, please call us immediately. All of our work comes with a 30 day warranty. If a check payment is returned from the bank for any reason, the customer will be required to pay the returned check plus an additional fee of $30. All balances due that exceed term windows are subject to a 1.5% finance charge accrued monthly. All past due balances not paid after a reasonable period of time will be forwarded to a collection agency with the customer bearing the additional cost of collection. All Product Sales are Final. |
Refer to these examples for ideas on how to write your footer message. Whatever your footer message is, use this prime real estate to convey key information to your customers. This information can be a "Thank You" for choosing us, payment information, or a combination of both. To create your footer messages in Zr Ware, go to Admin in the top menu and then choose Invoices. Now type your footer message in the appropriate box. Be sure to click SAVE when you have finished typing your footer messages. Keep your footer messages as brief as possible while still conveying your message to keep your invoice from looking too busy.
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