Listen360 Reviews

Set up

Listen360 reviews can be set up in Admin > Reviews by choosing 'Listen360' for your application to send NPS Feedback Surveys.

If you need an Organization ID please contact Headquarters.

Make sure you click the Save Changes & Reload button after switching to 'Listen360'!

How does L360 work with Zr Ware™?

1. Job closes
2. In the early morning (MT) the next day, we push a CSV file to L360 with data on that job.
3. Around noon (MT),  L360 reads the data and sends emails to customers.
4. Customer responds
5. Zr Ware™ pulls in data from L360 around 2am MT.

On occasion, someone from the base will manually send over a review from the L360 site. If this occurs, we can’t connect that data with the job and so it won't show up in Zr Ware™.
The L360 site will have the most accurate numbers.

 

Troubleshooting

Reviews aren’t going out from L360?

As a user with permission to view/edit franchises in L360:

1. Go to Settings
2. Franchises
3. Locate target franchise and click ‘Edit’
4. Ensure the value in the “Reference” field and the value in Zr Ware™ > Admin > Reviews > L360 Organization ID are the same value